Steel-Vault Hosting LLC

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Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up menu will appear. It comprises elaborate information about all the operations that you can perform on the given page. Each context menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich array of instructional videos illustrating how to use our web hosting Control Panel. They're created for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you searching for, have a gaze at our extensive Frequently Asked Questions section, which covers questions asked by real persons and offers real solutions. We constantly "revamp" our FAQ database with new Q&A's in an attempt to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can get in touch with our excellent team of tech support engineers available 24-7-365 and ready to help you with any query. Each support ticket you open will be responded to within 60 minutes (the average trouble ticket response time being only 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 243567

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com